Total Protection Plan
Joy Communications proudly offers the Total Protection Plan (ToPP) for your complete peace of mind. With ToPP, Joy Communications truly partners with you to assure that the technology implemented today can be easily renewed, refreshed or replaced. This ensures that you will always have the latest, most efficient communications technology available to serve your business needs at a low, fixed cost.
ToPP also provides a new industry standard for consultation, education and special services to let the technology actually make a difference in your business.
ToPP program provides the following benefits:
- Complete Parts and Labor warranty
- Insurance coverage for acts of God to include hurricanes, flooding, and lightning
- Priority queue to the "Network Operations Center"
- Priority scheduling for adds, moves, and changes
- Priority dispatch on all service calls
- Preferred service and replacement of defective equipment per factory recommendations
- Periodic replacement of handset and station cords
- Waiver of charges for no trouble found carrier calls
- Remote support service calls via telephone or emails during normal business hours
- Free remote programming changes during normal business hours
- Backup and archiving of system databases where applicable
- Designation/Key strips as needed
- User guides upon request
- Unlimited training
- Local and long distance audits and recommendations upon request
- Service provider bill reconciliation
- Annual analysis of connectivity charges
- Quarterly technology webinars on advanced and emerging business applications