January 23rd, 2018 by admin
For many businesses, the agents from your contact center are the first live people speaking to your customers. They can be the face of your company to the average caller. Their goal is to help with customer questions and technical issues as quickly as possible. In order to make these calls easier and...
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Tags: Mitel, customer service, contact center, call management, agents
Posted in: Services
October 10th, 2017 by admin
Joy! Communications can provide a customized solution that will help centralize your employee interactions and give your workforce the tools they need to be more effective.
It has become the norm that businesses are taking a less traditional approach to how they...
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Tags: communication, solutions, centralization
Posted in: Services
August 22nd, 2017 by admin
Joy! Communications takes great pride in our work with the many Senior and Assisted Living facilities in the Florida region. We work
closely with facility staff to ensure safety and security of inhabitants and guests is a top priority.
Utilizing our access control, nurse...
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Tags: safety, Nurse Call, Senior Living
Posted in: Services
July 28th, 2017 by admin
It feels like IT admins are getting additional responsibilities every year, on top of their already overwhelming workload. The last thing they need is complicated hardware and software to “help” them manage the wireless network. Whether it’s a small office building, large campus, or even multiple locations...
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Tags: Adtran, wireless, Wireless IP Solution, wireless management, Bluesocket, WiFi
Posted in: Services, Solutions
April 16th, 2017 by admin
The healthcare industry is always looking for better and more cost-effective ways to help their nurses and staff look after residents. Joy Communications is committed to providing evolving technologies to assist with their efforts, while solving challenges, such as security for dementia patients. There...
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Tags: ascom, Nurse Call, Healthcare
Posted in: Products, Services
March 16th, 2017 by admin
We've been talking a lot about security the last few months thanks to our new partnerships with Ascam and Paxton, which will help our customers with their business security. That's because, as soon you open those office doors to your own business, it feels like you've got a child in your care. You are...
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Tags: security, ascom, paxton, access control, IT partnership
Posted in: Security, Services
November 5th, 2016 by admin
Searching for a technology experience that's easy? At Joy Communications we devote superior service and support to our customers. We like to believe we are a one stop solution for all your telecommunications, data, networking, security and monitoring needs.
With our consistently up-to-date certification...
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Tags: ToPP, superior service, telecommunications, Total protection plan
Posted in: Services
November 11th, 2015 by admin
Our professional, experienced technicians can install voice, data, video, and fiber cabling systems. Joy Communications installs only high quality cables and patch panels. We also carry state-of-the-art testing equipment so that we are able to quickly diagnose and repair any issues with existing installations....
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Tags: Joy Communications, technology, installation, maintenance
Posted in: Services
August 10th, 2015 by admin
Joy Communications offers a variety of Data Networking Services designed to provide you with the best support! We offer LAN/WAN design, implementation and support for a network that will efficiently handle all your data, voice, and video conferencing needs. We also offer server configuration and support,...
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Tags: Joy Communications, Video conferencing, data, voice
Posted in: Services
July 14th, 2015 by admin
The Total Protection Plan (ToPP) assures you that the technology implemented today can be easily renewed, refreshed, or replaced. This way you will always have the latest, most efficient communications technology available to serve your business needs at a low, fixed cost. There are so many benefits...
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Tags: Joy Communications, Communications systems, Cost Savings
Posted in: Services
December 5th, 2014 by admin
The network that handles your data is incredibly important. Joy! Communications has the ability to design, implement, and support a state-of-the-art local or wide area network. This network will efficiently handle all your data, voice, and video conferencing needs. We are also here to offer server configuration...
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Tags: Joy Communications, technology, data, network
Posted in: Services