January 23rd, 2018 by admin
For many businesses, the agents from your contact center are the first live people speaking to your customers. They can be the face of your company to the average caller. Their goal is to help with customer questions and technical issues as quickly as possible. In order to make these calls easier and...
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Tags: Mitel, customer service, contact center, call management, agents
Posted in: Services
September 15th, 2016 by admin
Save your travel budget and schedule for something other than conferences. How do you do that without losing priceless personal interaction? With video conferencing, you can meet with customers at a moment's notice.
Not only can video conferencing be beneficial for customer service, it can help maintain...
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Tags: Video conferencing, customer service
Posted in: Products
July 15th, 2013 by admin
Joy! Communications is very proud to be recognized for the award we received for Premier Dealer for 2012 from Great America! We have earned a reputation for providing great customer service for our customers and for building state-of-the-art voice and data solutions.
We utilize the latest in cutting-edge...
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Tags: customer service, great america, award winner
Posted in: Award