Complete Customer Assurance
Joy Communications proudly offers the Current Technology Assurance Program (C-TAP)
for your complete peace of mind. With C-TAP, Joy Communications truly partners with
you to assure that the technology implemented today can be easily renewed, refreshed
or replaced. This ensures that you will always have the latest, most efficient communications
technology available to serve your business needs at a low, fixed cost.
C-TAP also provides a new industry standard for consultation, education and special
services to let the technology actually make a difference in your business.
C-TAP program provides the following benefits:
- Addition of new technology at any time without extension of the term of the Partnership
Plan (subject to credit approval)
- Refreshment or renewal of equipment quarterly after month 24 with no change in payment
(subject to credit approval)
|
Month
|
Refresh %
|
|
24
|
30%
|
|
36
|
50%
|
|
48
|
75%
|
|
Term extends to original 60 months
|
- Insurance coverage for acts of God to include hurricanes, flooding, and lightning
- Priority queue to the "Network Operations Center"
- Priority scheduling for adds, moves, and changes
- Priority dispatch on all service calls
- Guarantee of "Inventory On Hand"
- Preferred service and replacement of defective equipment per factory recommendations
- Periodic replacement of handset and station cords
- Annual preventative maintenance visit
- Waiver of charges for no trouble found carrier calls
- Remote support service calls via telephone or emails during normal business hours
- Free remote programming changes during normal business hours
- Backup and archiving of system databases where applicable
- Designation/Key strips as needed
- User guides upon request
- Unlimited training
- Local and long distance audits and recommendations upon request
- Service provider bill reconciliation
- Annual analysis of connectivity charges
- Quarterly technology webinars on advanced and emerging business applications