Unified Messaging
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Communicate quickly and easily, with anyone
With the ShoreTel UC solution, your enterprise users are on a single system, regardless of where they are located. This enables seamless reply, forward, broadcast and distribution list access. Features like Find Me, Call Handling Modes and Message Notification, help employees stay in contact with other employees and customers, even while on the road.
- Voicemail ShoreWare Voicemail service requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. At enterprise locations, voicemail servers can be distributed to provide survivable voicemail and save WAN bandwidth.
- Unified Messaging The ShoreTel UC system provides integrated messaging from any of the following popular interfaces.
- "Any-Telephone" "Any-Telephone" access is available with ShoreTel's embedded telephone user interface (TUI), which can be used to access voice messages stored on ShoreTel's application server and interface with ShoreTel's embedded auto-attendant.
- "Visual" "Visual" access is available through either ShoreTel's ShoreWare Call Manager for the PC or ShoreWare Mobile Call Manager for mobile devices. Both provide a simple visual display, access to voicemails stored on ShoreTel's application server, and access to the corporate and Outlook personal directories.
- Find Me The Find Me capability helps callers connect with users even when they are not at their regular extension. Users can easily direct calls to ring first at their extension, then at any two other phones they assign.
- Call Handling Modes With a simple click, users can manage incoming calls when they are in a meeting, working from home or out of town. Users can also customize greetings, forward calls, specify voicemail pick up, and receive message alerts.
- Automated Attendant Auto-Attendant service provides 24-hour automated call answering and routing. Outgoing prompts can be easily customized and linked to the day or time of day. Individual departments can use their own unique greetings and options. The Auto-Attendant service requires no physical ports and can be distributed at enterprise locations to save valuable WAN bandwidth.